Several police stations in Delhi boast of ISO-9001 certifications. The claims are out of sync with ground realities. There is nothing on record to substantiate their claims to fame.Reason: The stake holder ie the public is deliberately kept out of loop by the government-recognised private rating agencies. This is a serious flaw in the appraisal system. The lower cadres in the police apparatus are reluctant to register FIRs despite Hon’ble Supreme court’s directions. The investigating officers (IO), encourage mutual settlements between disputing parties to extort quick bucks in the bargain and suppress crime statistics . Senior officers are helpless .Beat constables are busy extorting haftas from private persons as protection money for wrongdoings.
This epitomizes the position all over the country.The political class remains unconcerned and unfazed.
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